You’re in the middle of cooking dinner, and suddenly your range burner won’t respond to touch commands. This frustration is all too familiar for many homeowners in Charlotte and the surrounding areas.

This is quite a common problem for homeowners in Charlotte, Matthews, Concord, and Indian Trail. The good news is that in most cases, your range doesn’t need to be replaced with a new one, it can be simply repaired with professional services for range. Touch control issues are usually repairable, but they must be handled carefully. Ignoring the problem can lead to more expensive repairs or even safety hazards.

Why Touch Panels on the Range Stop Responding

1. The Touch Sensor or Panel Has Failed

Modern ranges from Whirlpool, GE, Samsung, LG, and KitchenAid use touch panels instead of knobs. Over time the sensors can wear out or fail. This can happen because of everyday spills, steam from pots, or normal wear. If some buttons work and others do not, it is often the sensor beneath that specific section of the panel.

2, The Control Board Is Acting Up

The touch panel communicates with a control board inside the range. If the board is damaged, the range might ignore your input entirely or act unpredictably. We see this often on Samsung and LG models older than five years. Power surges, moisture, or age can all affect the board.

4. Moisture or Spills

Spills from boiling water, sauces, or cleaning with a damp cloth can seep under the panel and short the sensors or wiring. Even small amounts of liquid can cause the panel to stop responding or act inconsistently.

5. Wiring Issues

Loose, corroded, or damaged wires inside the range can stop touch controls from working. Sometimes the problem is not the panel itself but the connection between the panel and the control board. Older homes with older outlets can make this more common.

6. Software Glitches on Smart Ranges

Smart ranges like Samsung, GE Café, and LG models can occasionally freeze or lock up due to software bugs. Unplugging the range for a few minutes sometimes resets the system. Persistent issues almost always indicate a hardware problem.

Things You Can Try Before Calling a Technician

• Unplug the range for 10 to 15 minutes and plug it back in to reset electronics
• Inspect the panel for cracks, moisture, or burned spots
• Wipe the surface gently with a soft, dry cloth
• Check if the oven or other burners still respond to preset functions. If they do, the issue is likely the touch panel
• If the range is under warranty, contact the manufacturer before attempting repairs

Professional Touch Panel Repair For Ranges in Charlotte

At Just Call Appliance Repair, we have repaired dozens of ranges with unresponsive touch controls across Charlotte, Ballantyne, Steele Creek, and Monroe. We know the difference between a faulty sensor, a damaged control board, or wiring problems. Our technicians can diagnose and replace faulty touch sensors or panels, repair or replace control boards on Whirlpool, GE, Samsung, LG, KitchenAid, and Frigidaire ranges, and safely fix wiring issues. We walk you through the process so you understand what went wrong and why. All repairs for ranges are done professionally, so you do not waste money on unnecessary parts.

Book your touch panel repair today or call us to schedule a technician anywhere in the Charlotte area.

FAQs: Touch Controls Not Working

Why won’t my touch controls respond?

It is usually a sensor or control board issue. Moisture, spills, or normal wear can also prevent the panel from working.

Can I fix it myself?

Minor resets or gentle cleaning may help, but replacing sensors or control boards should be done by a technician. DIY attempts can make the problem worse.

Are smart or glass-top ranges more expensive to repair?

Yes. Sensors, control boards, and integrated glass surfaces are more complex than traditional coil ranges and require careful handling.

Is it safe to use the range while the touch panel is unresponsive?

No. Some burners may turn on unexpectedly or fail to shut off. Stop using the range until a professional inspects it.

How long will the repair take?

Most touch panel repairs can be completed in one visit, usually between 60 and 90 minutes depending on the range model and parts needed.